Help Center



What is the shelf life / expiration of your products?

Are your products 100% Vegan?

Do you use preservatives?

Are your products nut-free?

Are your products gluten-free?

Do your products contain soy?

Are your products safe to use while pregnant or nursing?

Are your products GMO free?

Where are your products made?

Where do you source your materials from?

Do you offer samples?

The product I'm interested in is out of stock, can you notify me when it's available?

Can you recommend products for my skin type?



Where do you ship to?

What are your delivery options?

What methods of payment do you accept?

How can I track my order?

My tracking shows my package has been delivered, where is it?

Will I need to pay customs for my international order?

What is your return policy?

Can I cancel my order?

I have an issue with my order, who should I contact?

Can I use multiple discount codes?

Is the packing material you use eco-friendly?



How do I sign up for French Girl Rewards?

How do French Girl Rewards work?

Do you offer gift cards?

Can I sell French Girl products on my own site?

I don't see my question here...