FAQ

Products & Ingredients

What is the shelf life / expiration of your products?

We use three special preservatives all derived from natural ingredients such as aspen bark and fermented radish root (leucidal) and advise our customers to use within 6 months of opening for highest quality. Unopened products, that are not exposed to heat and high temperatures have a shelf life of approximately 18 months (although we have some batch samples that are still fresh and viable long past the 1 year mark.) We recommend storing our products in a cool, dry setting under 75 degrees F/ 24 degrees C to preserve their quality. 

Are your products 100% Vegan?

Yes, all French Girl products are 100% vegan & cruelty-free.  Our lip tints are carmine-free. All of our products are tested on French Girls, never on animals. 

Do you use preservatives?

Most of our products are preservative free and 100% organic. No formaldehyde, silicone, parabens, gluten (except where noted in the description) or BPA plastic is used at French Girl. If we sell an item that has a water-based component (such as room sprays) we must use a gentle eco-preservative to retard the development of mold & bacteria. Please get in touch if you have questions about the preservatives we use.

Are your products nut-free?

French Girl products are 100% nut-free.

Are your products gluten-free?

Yes, all of our products are gluten-free (except the Rose Cleansing Wash which includes a small amount of hydrolyzed wheat protein).

Do your products contain soy?

No, all French Girl products are soy-free.

Are your products safe to use while pregnant or nursing?

We love botanical ingredients, but we recommend that you consult a health care practitioner if you have any concerns about whether our products may be right for you. We offer our products as cosmetics only. 

Are your products GMO free?

Yes, all of our products are GMO-free. We exclusively source our ingredients from companies that provide us with non-gmo products.  

Where are your products made?

All of our products are made in our production studio in Seattle, WA. 

Where do you source your materials from?

French Girl is committed to supporting companies that operate with sustainable and fair-trade practices . Those we source from range from small independent farms to larger cooperatives that obtain their ingredients from organic and/or wildcrafted sources.  

Do you offer samples?

We don't offer samples at this time, please stay tuned! 

The product I'm interested in is out of stock, can you notify me when it's available?

Select the tab on the product page titled "email when available" then enter your email address to be notified when the item is back in stock! 

Can you recommend products for my skin type?

Absolutely!  Please contact us at customercare@frenchgirlorganics.com where we are happy to assist you! 

Shipping & Orders

Where do you ship to?

All US orders ship  USPS. International orders ship USPS Priority Mail International or DHL

US 

Canada

United Kingdom 

France

Germany

Ireland

Spain

Italy

Netherlands

Sweden

Finland

Denmark

Australia

New Zealand

What are your delivery options?

All orders ship with USPS.

Please Note: Orders take 1-3 business days to process. The delivery window you select will begin once your order has been processed. 

US orders 

-  USPS First Class & Priority 


International (Canada, United Kingdom, France, Germany, Japan, Netherlands & Sweden)

- USPS Priority International or DHL

What methods of payment do you accept?

We accept:

Visa
MasterCardAmexDiscoverAmazonPayAfterpayPayPal Apple Pay 

How can I track my order?

As soon as your order ships you will receive an email confirmation with your USPS tracking number. 

My tracking shows my package has been delivered, where is it?

With the USPS tracking number provided please contact your local Post Office for any further delivery details. If you still have not received your order please contact us at customercare@frenchgirlorganics.com and we will do our best to help you resolve the matter.  

Will I need to pay customs for my international order?

Please note that International orders must pass through customs and may take up to 4 weeks to reach their destination. Parcels held at customs may be subject for review by the parcel service and revised customs charges may occur.  We, the seller cannot be responsible for custom charges that may occur, nor can we provide a refund or exchange if you decide to forgo said charges.  

What is your return policy?

RETURNS

Due to the nature of our products we cannot accept returns or exchanges. If you have any questions or concerns about your order please contact us at customercare@frenchgirlorganics.com

EXCHANGES

We only replace defective or damaged product.  Please contact us at customercare@frenchgirlorganics.com where we are happy to assist you. 

Can I cancel my order?

When an order is placed we begin processing immediately, to ensure prompt delivery. We are unable to cancel or change an order once it has been submitted. Please check that your billing and address details are accurate before submitting your order. 

I have an issue with my order, who should I contact?

We pride ourselves in the care given to our products and customer service. If you have any questions or concerns please contact us at customercare@frenchgirlorganics.com.

Can I use multiple discount codes?

One discount code or gift card may be applied per order. 

Is the packing material you use eco-friendly?

Yes! Our packing peanuts are biodegradable and made from organic starch while our pink bubble wrap is recyclable and made from post-consumer materials. Both are FDA approved and made in the USA. 

What is Route?

We've partnered with Route, a package protection & tracking solution, to give our customers the best possible delivery experience. When you add Route at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise.

Other

How do I sign up for French Girl Rewards?

Signing up is easy!  Click on the customer rewards tab on the bottom of the screen and follow the instructions in the pop-up! 

Sign Up

How do French Girl Rewards work?

HOW TO EARN POINTS

1. Earn 200 Points just for signing up!

2. Earn 1 Point for every dollar spent. 

3. Birthday Reward of 200 Points

4. Review a product = 50 Points

4. Follow us on Instagram = 50 Points

5. Share on Facebook = 50 Points


WHAT ARE POINTS WORTH? 

200 = Free Shipping

500 = $10 off

1000 Points = $20 off


HOW TO REDEEM POINTS

1. Log into your account and select the French Girl Rewards tab to view your balance.

2. To redeem a coupon click use and copy the coupon code. The code will also be sent to your email.

3. Proceed to checkout and paste the discount code into the gift card/discount code section. (One discount code may be applied per order) 

3. Once your points have been applied you will see the discount under the subtotal in your basket, et voila! 


Sign Up Today To Earn Your First 200 Points!

Do you offer gift cards?

Yes! Gift cards can be found in our Shop All section and will be emailed to you. You may then choose to print or forward to the recipient. 

Can I sell French Girl products on my own site?

By purchasing our products, you agree not to resell or distribute French Girl products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not intended for personal use. If you are interested in our wholesale offerings please contact us at wholesale@frenchgirlorganics.com

I don't see my question here...

Have a different question? Please contact us at customercare@frenchgirlorganics.com where we are happy to assist you!